13 December: CTWA Ad based flow
Last updated
Last updated
Chatbot: CTWA Ad based flow We can now create a CTWA ad-based flow that can be triggered by a specific ad ID or for all ads.
A few session variables have been added to share or store values used throughout the bot flow.
CTWA Tagging and Timer Display for Conversations
Conversations via CTWA will have a unique tag for easy identification. A 24-hour session opens once a conversation starts. If the business replies within this time, a 72-hour window follows for further discussion and issue resolution, encouraging active communication.
If a contact is created through CTWA, the CTWA source URL, source ID, and contact creation source are displayed in the right panel and are not editable.
For example –
CTWA Source URL: https://www.example.com/ctwa-chat
Source ID: 12345-abcde
Contact Created Source: CTWA