> For the complete documentation index, see [llms.txt](https://changelog.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://changelog.gallabox.com/february-2026/february-16-automatically-assign-chats-to-an-ai-agent.md).

# February 16 : Automatically Assign Chats to an AI Agent

### ✅ New Feature: Automatically Assign Chats to an AI Agent <a href="#m1mv0tkc8to3" id="m1mv0tkc8to3"></a>

#### What’s new? You can now automatically assign conversations to a Chat AI Agent when certain fallback rules are triggered. <a href="#xu10obxcsibd" id="xu10obxcsibd"></a>

What this means?\
If a conversation needs to be handed over (for example, when a bot cannot handle it or the chat becomes inactive), the system can directly assign the chat to an AI agent.

What’s improved?\
Earlier, after assigning a conversation to an AI agent, the agent would only respond after the customer sent another message.

Now, this is faster:

●      If the last message is from the customer, the AI agent will start responding immediately after the chat is assigned.

●      The customer does not need to send another message.

#### Where this works? <a href="#suu7eggo07iy" id="suu7eggo07iy"></a>

●      Works for WhatsApp conversations

●      Works for Instagram conversations\ <br>

⚠️ Note:\
&#x20;This feature works only with AI agents created using the new AI agent workflow.

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