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February 16 : Automatically Assign Chats to an AI Agent
✅ New Feature: Automatically Assign Chats to an AI Agent
What’s new?
You can now automatically assign conversations to a Chat AI Agent when certain fallback rules are triggered.
What this means?
If a conversation needs to be handed over (for example, when a bot cannot handle it or the chat becomes inactive), the system can directly assign the chat to an AI agent.
What’s improved?
Earlier, after assigning a conversation to an AI agent, the agent would only respond after the customer sent another message.
Now, this is faster:
● If the last message is from the customer, the AI agent will start responding immediately after the chat is assigned.
● The customer does not need to send another message.
Where this works?
● Works for WhatsApp conversations
● Works for Instagram conversations
⚠️ Note:
This feature works only with AI agents created using the new AI agent workflow.
