February 16 : Automatically Assign Chats to an AI Agent

✅ New Feature: Automatically Assign Chats to an AI Agent

What’s new? You can now automatically assign conversations to a Chat AI Agent when certain fallback rules are triggered.

What this means? If a conversation needs to be handed over (for example, when a bot cannot handle it or the chat becomes inactive), the system can directly assign the chat to an AI agent.

What’s improved? Earlier, after assigning a conversation to an AI agent, the agent would only respond after the customer sent another message.

Now, this is faster:

● If the last message is from the customer, the AI agent will start responding immediately after the chat is assigned.

● The customer does not need to send another message.

Where this works?

● Works for WhatsApp conversations

● Works for Instagram conversations

⚠️ Note: This feature works only with AI agents created using the new AI agent workflow.