# 08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more

### ⚙️ Improvements

#### **Broadcast - Retry logic on Failure**&#x20;

Error 131049 - Meta has restricted the user from sending the marketing template for a period. To resolve this, we can retry the failed template using the broadcast retry.

Broadcast retry consists of two types: smart retry and manual retry. Smart retry allows for automatic retries over a selected period of up to 7 days. In manual retry, the first retry can be scheduled 12 to 24 hours later, while the second and third retries can be set for 6 to 24 hours.

When using the Manual Retry option, we can schedule up to three retry attempts for failed messages. For a broadcast initially set for 10:30 AM on January 8th, the retries would be as follows:

\
1\. First retry: 24 hours later, on January 9th at 10:45 AM.\
2\. Second retry: 12 hours after that, on January 9th at 10:45 PM.\
3\. Third retry: another 12 hours later, on January 10th at 10:45 AM.

{% hint style="info" %}
For optimal results, we recommend allowing a minimum of three days to maximize retry attempts. If the last retry which is the third retry also fails, the retry status will be elapsed.
{% endhint %}

<figure><img src="https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FWQvAExFNe26CSH5V0dEV%2FRetry%20Settings.gif?alt=media&#x26;token=7135938b-dfca-46fe-8276-6c1cabe6fe11" alt=""><figcaption></figcaption></figure>

#### **Activity Logs now records user-level active and inactive status**&#x20;

Changing the activity status by the user or admin creates entries in the Activity log to monitor user actions with Active and Inactive Status.

![QesttFMQAAAABJRU5ErkJggg==](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FTacpmQx6iXPv9EOsHdXs%2F6.png?alt=media)

#### **Rich text editor similar to WhatsApp**&#x20;

The Conversation module now includes new formatting options: Monospace, Number List, Bullet List, and Block Quote. These options are also applicable to Canned Responses, and Bullet and Number List formats have been added to Template Messages.

For a numbered list, use 1. 2. 3. followed by a space. For bullet points, start a line with - followed by a space.

<figure><img src="https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FOpOUtmKLnKJYgA7TWm5p%2FRich%20text%20editor.png?alt=media&#x26;token=5ace09ab-4f19-4123-9c33-5ae28ae88b58" alt=""><figcaption></figcaption></figure>
