08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more

⚙️ Improvements

Broadcast - Retry logic on Failure

Error 131049 - Meta has restricted the user from sending the marketing template for a period. To resolve this, we can retry the failed template using the broadcast retry.

Broadcast retry consists of two types: smart retry and manual retry. Smart retry allows for automatic retries over a selected period of up to 7 days. In manual retry, the first retry can be scheduled 12 to 24 hours later, while the second and third retries can be set for 6 to 24 hours.

When using the Manual Retry option, we can schedule up to three retry attempts for failed messages. For a broadcast initially set for 10:30 AM on January 8th, the retries would be as follows:

1. First retry: 24 hours later, on January 9th at 10:45 AM. 2. Second retry: 12 hours after that, on January 9th at 10:45 PM. 3. Third retry: another 12 hours later, on January 10th at 10:45 AM.

For optimal results, we recommend allowing a minimum of three days to maximize retry attempts. If the last retry which is the third retry also fails, the retry status will be elapsed.

Activity Logs now records user-level active and inactive status

Changing the activity status by the user or admin creates entries in the Activity log to monitor user actions with Active and Inactive Status.

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Rich text editor similar to WhatsApp

The Conversation module now includes new formatting options: Monospace, Number List, Bullet List, and Block Quote. These options are also applicable to Canned Responses, and Bullet and Number List formats have been added to Template Messages.

For a numbered list, use 1. 2. 3. followed by a space. For bullet points, start a line with - followed by a space.