July 11: Changes in API key creation
Changes in API key creation Previous Behavior
When creating a new API key from Settings → API Keys, users could only:
Click “Add New” to generate a new API key.
View and copy the Secret Key once, immediately after creation.
The popup could only be dismissed after viewing the secret key.
Improvements Following recent improvements to the API key creation module:
After creating an API key, users can now copy both the API Key and Secret Key.
To proceed, users must check a confirmation box acknowledging that the keys will not be shown again.
Once the confirmation is acknowledged, users can dismiss the popup.
This update offers better clarity and flexibility during API key generation, ensuring users have sufficient access to both key components without compromising security practices.
Consolidated Conversation Notes in a Column To view internal notes for a conversation:
Click Conversations in the left-hand navigation panel.
In the conversation module, click the three-dot menu on the right side of any conversation.
Select “View Notes” from the dropdown.
Feature Overview
Once selected, a summary of all internal notes associated with the conversation and contact will appear on the right panel of the conversation screen.
Notes include internal comments added by agents, which may also contain mentions or tags directed at other agents for collaboration or reassignment.
Use Case
This feature helps teams:
Maintain context across ongoing conversations.
Track internal discussions or handover notes related to a contact.
Improve agent collaboration by tagging relevant team members directly in the notes.
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