11 June: SSO Design, Away Message Logic Enhancement & WhatsApp Field in Bot Connector

⚙️ Improvements

1. Enterprise SSO – Login & User Management Enhancements

We have refined the SSO login experience for enterprise users and improved visibility within Users & Roles:

• A new “SSO” column is now displayed beside users who have SSO enabled.

• If SSO is disabled for the account:

  • The “SSO” column will disappear

  • A “2FA” column will appear instead

These changes help admins easily identify the type of authentication active for each user.

2. Away Message – Triggered on First Message

We have updated the logic for Away Messages:

• Previously, away messages were only triggered on the second message from the user.

• Now, if a customer sends a message when the agent is unavailable, the away message will be triggered immediately on the first message.

This ensures a more responsive and informative user experience from the start.

3. Bot Connector – WhatsApp Number Field Made Optional

We have added more flexibility to the Bot Connector setup:

• The WhatsApp phone number field, which is passed from HubSpot, is now an optional field in the Bot Connector.

• This helps streamline setup in cases where the number isn’t mandatory.