# 26 March: Resolution Notes

### ✨ New

#### **Resolution notes**

We have introduced enhanced functionality for agents to **add, manage, and view resolution notes** when closing conversations. This ensures smoother handoffs between team members and maintains a **complete, trackable conversation history**.

{% hint style="info" %}
Read more [here ](https://docs.gallabox.com/basic-modules/conversation-fields)about Resolution Notes. 
{% endhint %}

<figure><img src="/files/qigmdlvMTVWVumbMQaqE" alt=""><figcaption></figcaption></figure>


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