March 26 : AI Assist in Inbox (Beta) and Easier Payments for Message Credits (India)

1. AI Assist in Inbox (Beta)

What’s new?

Agents can now get AI-powered reply suggestions directly inside the inbox.

What this means for you?

● AI can suggest replies based on the conversation and your data.

● It can also rewrite or translate messages from the same place.

How it works?

1. Admin enables AI Assist and uploads knowledge base files.

2. Agent clicks the AI Assist (✨) button in the inbox.

3. AI suggests a reply.

4. Agent reviews, edits (if needed), and sends the message.

AI replies are not sent automatically, you are always in control.

2. Easier Payments for Message Credits (India)

What’s new?

Indian users now have an additional payment option for buying message credits.

What this means?

● You can choose between:

○ Primary payment method

○ Backup (direct Razorpay payment)

● Payments are more reliable with fewer failures.

3. Optional Bot Timeout Messages

What’s changed?

Sending a message when a bot session ends is now optional.

What this means?

● You can choose whether or not to send a message when a user drops off.

● Gives more flexibility in bot design.

4. Custom Code Support in AI Chat Agents

What’s new?

You can now add custom actions using simple code (JavaScript) inside AI chat agents.

What this means?

● More flexibility to customize how your AI agent behaves.

● You can automate advanced actions based on your needs.

5. AI Agent Versioning (Safe Editing)

What’s new?

You can now safely make changes to AI agents without affecting the live version.

How it works?

1. When you edit an agent, changes are saved as a Draft.

2. The Live version remains unchanged.

3. You can:

○ Test the draft

○ Compare changes

○ Publish when ready

1. Every publish creates a new version (up to last 10 versions saved).

2. You can restore any previous version anytime.