> For the complete documentation index, see [llms.txt](https://changelog.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://changelog.gallabox.com/march-3-better-handling-of-messages-sent-from-whatsapp-instagram-apps-and-improved-text-editor-for.md).

# March 3 : Better Handling of Messages Sent from WhatsApp/Instagram Apps and Improved Text Editor for

### 1. Better Handling of Messages Sent from WhatsApp/Instagram Apps <a href="#id-4adpvf769agy" id="id-4adpvf769agy"></a>

#### What’s new? <a href="#ik8mznz6cq2o" id="ik8mznz6cq2o"></a>

You can now control how messages sent from your WhatsApp Business App or Instagram App behave inside the system.

#### What this means? <a href="#ar66lxduhhhc" id="ar66lxduhhhc"></a>

When you (the business) send a message from your mobile app, the system can now automatically create and assign the conversation to a specific agent.

#### If this setting is turned ON <a href="#id-1947i7bv9w1p" id="id-1947i7bv9w1p"></a>

Here’s what happens:

1. When you send a message from WhatsApp or Instagram:\
   &#x20;→ A conversation is instantly created in the system.
2. The conversation is automatically assigned to a default agent.
3. If the conversation was already assigned to someone else or a bot:\
   &#x20;→ It will now be reassigned to the default agent.
4. When the customer replies:\
   &#x20;→ The bot will not interfere (since a human agent is already handling it).

#### If this setting is turned OFF (default) <a href="#id-2vshe0h7yvph" id="id-2vshe0h7yvph"></a>

1. Messages you send are treated as simple notifications.
2. A conversation is created only when the customer replies.
3. The system then assigns the conversation based on normal rules (agent, bot, etc.).
4. No reassignment happens if a message is sent during an ongoing chat.

&#x20;

### 2. Improved Text Editor for Agents <a href="#id-9snirdxzg7kn" id="id-9snirdxzg7kn"></a>

#### What’s improved? <a href="#pbmxbvq7tsi1" id="pbmxbvq7tsi1"></a>

The text editor used by agents is now better.

#### &#x20; <a href="#y3sir5ocaztm" id="y3sir5ocaztm"></a>

#### What this means? <a href="#un7kydlx8zi5" id="un7kydlx8zi5"></a>

●      You can format text more clearly.

●      Prompts and messages are easier to read and write.

●      Overall, it improves how agents create responses.

&#x20;