06 September: Conversation Activity Log and Enhanced Bot functionality

⚙️ Improvements

Enhanced functionality for adding new nodes in the bot

You can now add cards in the Bot by clicking the ‘+’ icon on the nodes or by dragging and dropping onto the desired location. Clicking the ‘+’ icon opens a smaller node drawer where users can search for or select the required card to create the flow.

Conversation Level activity log

You can access detailed information on conversation changes and view a comprehensive activity log that records various actions, including assigning or unassigning the conversation to a user, BOT, or team, resolving or closing the conversation, and initiating it from either the end user or Gallabox User.

Conversation Log in Web Application

Each of these actions will be logged and displayed on the corresponding conversation screen. The activity logs will be updated in real-time and are available on both the web and mobile applications, reflecting actions performed from either platform. This ensures that all changes and interactions are accurately recorded and easily accessible across all devices.

Conversation Log in Mobile Application