24 September : AI Agent in free trial

New Features:

● You can now try the AI Agent for free with 500 AI credits and upgrade anytime.

● Instant help is available via a new live chat widget (currently in the UAE).

● Analytics now support filtering conversations by multiple agents, and channel logs make troubleshooting easier.

1. AI Free Trial (Try AI Agent Easily)

What’s new?

You can now try the AI Agent for free using an AI Free Trial.

Who gets it and how it works

● New users (Free Trial): AI Free Trial is enabled automatically.

● Subscribed users: You can manually enable the AI Free Trial from your homepage.

Step-by-Step: How to use the AI Free Trial

1. Activate the AI Free Trial (auto-enabled for new users).

2. You will receive 500 free AI credits.

3. Use the AI Agent inside your Bot Flow.

4. You can see:

○ Total credits available

○ Credits already used

1. Once all 500 credits are used:

○ You can choose to buy an AI add-on and continue using AI.

For users already using AI credits

● Your AI credit balance will now be shown clearly, just like message credits.

2. Intercom Live Chat Widget (Get Instant Help)

What’s new?

A new Intercom live chat widget is now available to help you get instant answers.

What this does

● Uses AI to answer questions from our documentation.

● Reduces waiting time and repeated support questions.

Where you’ll see it

● Getting Started

● Conversations

● Sequences

● Bots

● Catalogs

● WhatsApp Flows

● Integrations

● Help section (always available)

⚠️ Note: This feature is launched only in the UAE region for now and will be available in other regions soon.

3. Analytics Dashboard: Filter by Multiple Agents

What’s new?

You can now filter conversation data by multiple agents and bots in the Analytics Dashboard.

How to use it (Step-by-Step)

1. Open the Analytics Dashboard.

2. Go to the Conversation Status section.

3. Select one or more agents or bots.

4. View how many conversations are open or resolved for them.

4. Manage Channels Page: View Channel Logs

What’s new?

The Manage Channel page now includes Channel Logs.

What you can see

● Phone number status

● Channel connection status

● Error or failure reasons

Why this helps

● Makes it easier to troubleshoot channel issues.