# 24 September : AI Agent in free trial

New Features:

 

●      You can now try the AI Agent for free with 500 AI credits and upgrade anytime.

●      Instant help is available via a new live chat widget (currently in the UAE).

●      Analytics now support filtering conversations by multiple agents, and channel logs make troubleshooting easier.

### 1. AI Free Trial (Try AI Agent Easily) <a href="#nbqxbf4fdh9" id="nbqxbf4fdh9"></a>

#### What’s new? <a href="#rsicphun6r11" id="rsicphun6r11"></a>

You can now try the AI Agent for free using an AI Free Trial.

#### Who gets it and how it works <a href="#e70t6vpebhhk" id="e70t6vpebhhk"></a>

●      New users (Free Trial):\
&#x20;AI Free Trial is enabled automatically.

●      Subscribed users:\
&#x20;You can manually enable the AI Free Trial from your homepage.

#### Step-by-Step: How to use the AI Free Trial <a href="#sfplpz6869dd" id="sfplpz6869dd"></a>

1. Activate the AI Free Trial (auto-enabled for new users).
2. You will receive 500 free AI credits.
3. Use the AI Agent inside your Bot Flow.
4. You can see:

○      Total credits available

○      Credits already used

5. Once all 500 credits are used:

○      You can choose to buy an AI add-on and continue using AI.

#### For users already using AI credits <a href="#sd7pmvjc4eya" id="sd7pmvjc4eya"></a>

●      Your AI credit balance will now be shown clearly, just like message credits.

![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FQFtO0TTS1Qy3VW2PTpYH%2Funknown.png?alt=media\&token=bdbfb62b-67b8-4205-bb61-f623db47fc27)

![](file:///Users/lekkalalowkya/Library/Group%20Containers/UBF8T346G9.Office/TemporaryItems/msohtmlclip/clip_image003.jpg)![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FhXmbxfFbTwpWlRpurBOR%2Funknown.png?alt=media\&token=810f2a74-c7d5-4d89-a6cd-129712d5211d)

![](file:///Users/lekkalalowkya/Library/Group%20Containers/UBF8T346G9.Office/TemporaryItems/msohtmlclip/clip_image006.jpg)![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FNgXe93NZcBPEBIJgSN5U%2Funknown.png?alt=media\&token=5333bb63-63a3-46af-ac8b-6571977b54f9)

![](file:///Users/lekkalalowkya/Library/Group%20Containers/UBF8T346G9.Office/TemporaryItems/msohtmlclip/clip_image009.jpg)![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FdjrzFYvEgDgzI8hCeEys%2Funknown.png?alt=media\&token=c28a5da8-6652-4127-85e1-2adc2d25754f)

### 2. Intercom Live Chat Widget (Get Instant Help) <a href="#u697eb9keo29" id="u697eb9keo29"></a>

#### What’s new? <a href="#xt1xi357nufy" id="xt1xi357nufy"></a>

A new Intercom live chat widget is now available to help you get instant answers.

#### What this does <a href="#sxx0mrs7v6s" id="sxx0mrs7v6s"></a>

●      Uses AI to answer questions from our documentation.

●      Reduces waiting time and repeated support questions.

#### Where you’ll see it <a href="#b6qnmnatap3h" id="b6qnmnatap3h"></a>

●      Getting Started

●      Conversations

●      Sequences

●      Bots

●      Catalogs

●      WhatsApp Flows

●      Integrations

●      Help section (always available)

⚠️ Note:\
&#x20;This feature is launched only in the UAE region for now and will be available in other regions soon.

![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FWlbwHKkHFpPjgmu4LiV2%2Funknown.png?alt=media\&token=55644cd1-1651-4422-b1b9-ad4dc4fc6e5f)

### 3. Analytics Dashboard: Filter by Multiple Agents <a href="#id-1kphv3jpnfqb" id="id-1kphv3jpnfqb"></a>

#### What’s new? <a href="#saxptornkjpm" id="saxptornkjpm"></a>

You can now filter conversation data by multiple agents and bots in the Analytics Dashboard.

#### How to use it (Step-by-Step) <a href="#xnh8p8q2ba3i" id="xnh8p8q2ba3i"></a>

1. Open the Analytics Dashboard.
2. Go to the Conversation Status section.
3. Select one or more agents or bots.
4. View how many conversations are open or resolved for them.

![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FfTvE1WUgCpTG1jwioNdb%2Funknown.png?alt=media\&token=197222d5-7a87-41b3-9973-c3228b95bda3)

### 4. Manage Channels Page: View Channel Logs <a href="#id-7g3vqp8t1axi" id="id-7g3vqp8t1axi"></a>

#### What’s new? <a href="#lkmlgkgr2ydp" id="lkmlgkgr2ydp"></a>

The Manage Channel page now includes Channel Logs.

#### What you can see <a href="#q9aabgv2f6d" id="q9aabgv2f6d"></a>

●      Phone number status

●      Channel connection status

●      Error or failure reasons

#### Why this helps <a href="#id-30g2aaro15do" id="id-30g2aaro15do"></a>

●      Makes it easier to troubleshoot channel issues.