nov_26th_ _release_notes

AI Bot

Click on the Bot Icon. Choose the specific bot you want to modify or create the AI flow for. Look for a button or option labeled ‘Add New Flow’

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To create an AI flow within the bot, we need to provide Role and Goal. Role specifies the function and Goal outlines the outcome.

For eg:

Role: Customer Support Agent Goal: Assist customers with troubleshooting and resolving issues.

• In Order to achieve the goal, we need to add the instructions. In an AI flow, instructions guide the chatbot’s behavior, responses, and decision-making processes during interactions.

Eg- Instruction:

• Greet the user and ask how you can assist them.

• Ask the customer to describe their issue or problem in detail.

• Based on the user’s initial description, ask follow-up questions to narrow down the issue.

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Actions in an AI flow refer to specific tasks or operations that the chatbot performs during an interaction. As of now in phase 1, we have the following actions,

We can now upload files up to 15mb.