27 August: Mobile app update

New features and enhancements have been implemented in Mobile app v2.

✨ New

Assign/Unassign conversation interface like web

The mobile app's interface for assigning and unassigning conversations matches the web interface. An icon now indicates if a conversation is unassigned, a feature that was previously unavailable.

Message reactions - bubble component

Users can now react to messages easily by tapping on them.

A screenshot of a chat Description automatically generated

Message translate

You can translate any message by long-pressing it to access the option header, where they can click the "Translate" icon.

Message information

Long-pressing the message enables the user to access the option header. From there, the user can select "info" to see details such as the message source, template name, message status, and remarks on the message failure reason.

Location as Message Header

The enhancement allows the user to view the location within the location template.

A screenshot of a chat Description automatically generated

Media download

Users on Android 9 and earlier must grant access to download files.

Implementation of Race condition in Unassigned.

We have implemented a race condition similar to the web version, preventing multiple agents from messaging a conversation simultaneously. Click ‘Assign to me’ to assign a conversation; it will go to the first user who clicks it.

What's new Popup

A "What's New" popup appears after updating the Gallabox mobile app, showcasing new features, enhancements, and bug fixes, along with a link to this month's releases.