# 24 April: WhatsApp Template & Bot Improvements and more

### ⚙️ Improvements

#### **WhatsApp Template Module**

We have made a few improvements to make managing your WhatsApp templates easier and more intuitive:

1. **Category Dropdown Updates**

"Carousel Utility" has been renamed as **Carousel** for better clarity.

2. **New Sync Button for Templates**

You will now see a **Sync** button on individual templates to refresh their status. This button is available for templates that are **In Review** or **Paused** (not shown for Rejected or Accepted templates).

3. **Edit Rejected Templates**

You can now **edit Rejected templates** directly — something that wasn’t possible before.

4. **Send Recently Approved Templates**

You can now **send templates right after they’re approved**. This applies across both **Conversation** and **Broadcast** modules.

5. **Improved Access to Configuration Settings**

Message Tracker and Reply To settings are now accessible from - the **template listing page** (via the three-dot menu) and the **template detail page** (Settings → WhatsApp Templates → Three dots → Configuration).

6. **Media Playback Control**

Auto-play for video content is now **disabled** on both listing and detail pages. This change gives you **more control** and a **less distracting** browsing experience.

<figure><img src="/files/DOWLi0Id6YYyCvjRoL4j" alt=""><figcaption></figcaption></figure>

#### **Bot: Trigger Bot Flow from Every Template Response**

Now your bots are smarter and more responsive when users click quick replies — even in the middle of a conversation.

Previously, if a user clicked a quick reply while already in a bot flow the system would either treat it as a response to an ongoing question (Ask Card), or it would ignore the click if the bot wasn’t expecting input.

**Now**, if a user clicks a quick reply and it matches a valid intent:  A **new bot flow will trigger instantly**, allowing the conversation to smoothly shift to the new topic.

This update makes conversations more flexible and user-friendly. Users can now change topics or requests (like switching from checking an order to contacting support) without confusion or dead ends.

#### 📝 Example

1. A customer gets a message with two quick replies:
   * "Check Order Status"
   * "Contact Support"
2. They tap **"Check Order Status"**, and the **Order Flow** starts.
3. Midway, while the bot is asking for their order number, they change their mind and tap **"Contact Support"**.
4. Since "Contact Support" matches an intent, it **immediately triggers** the Support Flow — no waiting, no confusion.

If a quick reply triggers a new flow mid-conversation, you will see a hover message in **Bot → Logs** explaining what happened and why — giving your team full visibility.

![w9Bm0fT68drXQAAAABJRU5ErkJggg==](/files/zpSqNHA3leshjMaXFHIy)

#### **Conversations Report Export: Now Includes Ad ID, Ad URL & TAT**

You can now export filtered conversation reports with more contextual data like:

* Source ID
* Source URL
* TAT (Turnaround Time)

Navigate to **Conversations → Table Icon (next to Filter) → Export** to use this feature.\
&#x20;

<figure><img src="/files/zaPJ0gtMQ9e6bpwPT1FZ" alt=""><figcaption></figcaption></figure>

#### **Bot – Trigger bot flow using CTWA ad/post**

You can now launch a bot flow when a user clicks on any **Click-to-WhatsApp (CTWA)** ad or **Facebook post** with a "Send Message" button.

**Here is how you can do:**&#x20;

* Go to **Bot → Add New Flow**
* Choose **Flow Category: CTWA Ad-Based Flow**
* Under **CTWA-based flow settings**, select **“For any ad/post”**

This lets you engage users instantly—whether they message you from a paid ad or a regular post—ensuring no lead goes cold.

<figure><img src="/files/67lnwQUWbyVRHcZjeUWp" alt=""><figcaption></figcaption></figure>


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