Gallabox Changelog
Help DocumentationGallabox AppVisit Our Website
  • May 2025
    • 06th May: Bot Card Limit Alerts, Broadcast Opt-In Defaults & WA Assignment Rule Enhancements
  • April 2025
    • 25th April: Onboarding Upgrades, HubSpot Logs & Notifications improvements
    • 24 April: WhatsApp Template & Bot Improvements and more
    • 18 April: CTWA AD analytics, WhatsApp Flow Improvements, and more
    • 16th April: Filtered Contacts save as segments
    • 08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more
  • March 2025
    • 26 March: Resolution Notes
    • 18 March: Push Notification Management, Export a bot-flow as JSON, and more
  • 04 March: Increased Template Media Limit
  • February 2025
    • 12 February: Jump to AI Flow
    • 05 February: CTWA - CAPI Integration and Conversation Report improvement
  • January 2025
    • 28 January: Add Note while setting Follow-up
    • 22 January: Chatbot AI Logs and Bot flow drop off improvement.
    • 08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more
    • 02 January: Team Creation and Management for Shared Team Inbox
  • December 2024
    • 13 December: CTWA Ad based flow
    • 12 December: Pipedrive bot connector, Pipedrive Widget, and more
    • 06 December: Industry-Specific WhatsApp Templates and more
    • 05 December: WhatsApp Flow Industry-Specific Templates, Chatbot Variables, and more
  • November 2024
    • 29 November: Fyno.io Integration
    • 26 November: AI Generated Bot
    • 22 November: WhatsApp Flows Improvement, Custom Credential, and more
    • 07 November: MiiTel Integration - Phase 1,Channel Config Changes, and more
  • October 2024
    • 30 October: Network International payment gateway integration and more
    • 25 October: Authentication Template, Coupon Template improvements, and more
    • 18 October: Conversations Analytics, and more
    • 10 October: Broadcast Changes, New UI for WhatsApp Widget, and more
  • September 2024
    • 12 September: Case Studies Widget, and updated account checklist.
    • 06 September: Conversation Activity Log and Enhanced Bot functionality
    • 01 September: Template Status, Circular Chatbot Improvement, and more
  • August 2024
    • 27 August: Mobile app update
    • 23 August: Identify Bot Errors, Sangam CRM, Coupon Code, and more
    • 14 August: Custom Role Settings, Canny Prominence , and more
    • 08 August: WhatsApp Flow Builder
    • 01 August: WhatsApp Native Payment Template Message
  • July 2024
    • 24 July: Chatbot Flow types, Segment Management, and more
    • 17 July: Bot Builder UI Change
Powered by GitBook
On this page
  1. April 2025

24 April: WhatsApp Template & Bot Improvements and more

Previous25th April: Onboarding Upgrades, HubSpot Logs & Notifications improvementsNext18 April: CTWA AD analytics, WhatsApp Flow Improvements, and more

Last updated 1 month ago

⚙️ Improvements

WhatsApp Template Module

We have made a few improvements to make managing your WhatsApp templates easier and more intuitive:

  1. Category Dropdown Updates

"Carousel Utility" has been renamed as Carousel for better clarity.

  1. New Sync Button for Templates

You will now see a Sync button on individual templates to refresh their status. This button is available for templates that are In Review or Paused (not shown for Rejected or Accepted templates).

  1. Edit Rejected Templates

You can now edit Rejected templates directly — something that wasn’t possible before.

  1. Send Recently Approved Templates

You can now send templates right after they’re approved. This applies across both Conversation and Broadcast modules.

  1. Improved Access to Configuration Settings

Message Tracker and Reply To settings are now accessible from - the template listing page (via the three-dot menu) and the template detail page (Settings → WhatsApp Templates → Three dots → Configuration).

  1. Media Playback Control

Auto-play for video content is now disabled on both listing and detail pages. This change gives you more control and a less distracting browsing experience.

Bot: Trigger Bot Flow from Every Template Response

Now your bots are smarter and more responsive when users click quick replies — even in the middle of a conversation.

Previously, if a user clicked a quick reply while already in a bot flow the system would either treat it as a response to an ongoing question (Ask Card), or it would ignore the click if the bot wasn’t expecting input.

Now, if a user clicks a quick reply and it matches a valid intent: A new bot flow will trigger instantly, allowing the conversation to smoothly shift to the new topic.

This update makes conversations more flexible and user-friendly. Users can now change topics or requests (like switching from checking an order to contacting support) without confusion or dead ends.

📝 Example

  1. A customer gets a message with two quick replies:

    • "Check Order Status"

    • "Contact Support"

  2. They tap "Check Order Status", and the Order Flow starts.

  3. Midway, while the bot is asking for their order number, they change their mind and tap "Contact Support".

  4. Since "Contact Support" matches an intent, it immediately triggers the Support Flow — no waiting, no confusion.

If a quick reply triggers a new flow mid-conversation, you will see a hover message in Bot → Logs explaining what happened and why — giving your team full visibility.

Conversations Report Export: Now Includes Ad ID, Ad URL & TAT

You can now export filtered conversation reports with more contextual data like:

  • Source ID

  • Source URL

  • TAT (Turnaround Time)

Navigate to Conversations → Table Icon (next to Filter) → Export to use this feature.

Bot – Trigger bot flow using CTWA ad/post

You can now launch a bot flow when a user clicks on any Click-to-WhatsApp (CTWA) ad or Facebook post with a "Send Message" button.

Here is how you can do:

  • Go to Bot → Add New Flow

  • Choose Flow Category: CTWA Ad-Based Flow

  • Under CTWA-based flow settings, select “For any ad/post”

This lets you engage users instantly—whether they message you from a paid ad or a regular post—ensuring no lead goes cold.

w9Bm0fT68drXQAAAABJRU5ErkJggg==
Page cover image