01 September: Template Status, Circular Chatbot Improvement, and more

✨ New

Display Template status

The template status can now be displayed in all modules where templates can be sent, including Broadcast, Sequence, Conversation, Integration, and WhatsApp Template. The status types—created, approved, rejected, pending, submitted, error, in appeal, paused, and disabled—will reflect the status received from Meta.

WhatsApp template: Template quality rating warning

Using a template with a low-quality rating will trigger a warning message in the Broadcast and Sequence module prior to sending. This warning merely alerts you to the template's low quality; it doesn't prevent sending. Quality ratings are classified as LOW, MEDIUM, or HIGH.

Know More here.

Bot Trigger type via Session Variable

In the Bot, session variables including "trigger by" and "trigger type" are added. When a Bot is triggered by an intent match, "trigger by" is labeled as "intent_match." If triggered from the compose box, it appears as "compose." For example, if the keyword "test" triggers the bot, using "test" will set the trigger type to "intent_match," while triggering it from the compose box will indicate "Compose."

Know more here.

Wait for order card

A new node, 'Wait for Order,' has been added to the Bot, functioning like an Ask card. It requires a question text and, by default, enables Fall back. When executed, this card prompts the end user to place an order. It utilizes session variables for Order items and Order amount.

Know more here.

⚙️ Improvements

Logs for Google Sheet bot connector

Users can now view Google Sheet connector logs for adding, updating, and fetching rows. This enhancement aids in identifying and diagnosing issues during bot operations by providing detailed information about errors, facilitating easier problem resolution.

UI/UX - Activity log redesign

The Activity Log interface has been updated, allowing users to filter logs by both module and user. For example, users can now see all changes made to the Broadcast, with different color labels indicating updates, creations, deletions, and sent items.

Chatbot - Circular bot functionality improvement

The bot is configured to include a delay before completing the flow and ending the session. You can set this delay between 0 and 60 minutes. If you set the delay to 0 minutes, the session will end immediately after the last action or card is executed.

Marketing opt-out & opt-in message

The keyword "STOP" still triggers the marketing opt-out functionality, but customers can now use additional keywords and customize the marketing confirmation messages. While "STOP" remains mandatory, the extra keywords are optional. In the image below, we have selected "Cancel" and "Unsubscribe" as additional keywords for marketing opt-out.