Gallabox Changelog
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  • July 2025
    • 03 July: WhatsApp Template and Broadcast Improvements
  • June 2025
    • 30 June: Meta Per-Message Pricing Rollout + Utility Free Within Service Window
    • 27 June: Custom Views and Conversation Revamp
    • 11 June: SSO Design, Away Message Logic Enhancement & WhatsApp Field in Bot Connector
    • 04 June: Voice Input Enhancements & HubSpot Sync Fixes
  • May 2025
    • 30 May: Image Visibility Settings, Field Usability Enhancements & Shopify Integration Update
    • 23 May: SSO Authentication, and Widget Layout Enhancements
    • 17 May: Increased Limit for Conversation Resolve Categories
    • 16 May: MM Lite API Integration & CleverTap Click Tracking
  • 12 May: AI Chatbot Assignment action improvement
  • 06th May: Bot Card Limit Alerts, Broadcast Opt-In Defaults & WA Assignment Rule Enhancements
  • April 2025
    • 25 April: Onboarding Upgrades, HubSpot Logs & Notifications improvements
    • 24 April: WhatsApp Template & Bot Improvements and more
    • 18 April: CTWA AD analytics, WhatsApp Flow Improvements, and more
    • 16 April: Filtered Contacts save as segments
    • 08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more
  • March 2025
    • 26 March: Resolution Notes
    • 18 March: Push Notification Management, Export a bot-flow as JSON, and more
  • 04 March: Increased Template Media Limit
  • February 2025
    • 12 February: Jump to AI Flow
    • 05 February: CTWA - CAPI Integration and Conversation Report improvement
  • January 2025
    • 28 January: Add Note while setting Follow-up
    • 22 January: Chatbot AI Logs and Bot flow drop off improvement.
    • 08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more
    • 02 January: Team Creation and Management for Shared Team Inbox
  • December 2024
    • 13 December: CTWA Ad based flow
    • 12 December: Pipedrive bot connector, Pipedrive Widget, and more
    • 06 December: Industry-Specific WhatsApp Templates and more
    • 05 December: WhatsApp Flow Industry-Specific Templates, Chatbot Variables, and more
  • November 2024
    • 29 November: Fyno.io Integration
    • 26 November: AI Generated Bot
    • 22 November: WhatsApp Flows Improvement, Custom Credential, and more
    • 07 November: MiiTel Integration - Phase 1,Channel Config Changes, and more
  • October 2024
    • 30 October: Network International payment gateway integration and more
    • 25 October: Authentication Template, Coupon Template improvements, and more
    • 18 October: Conversations Analytics, and more
    • 10 October: Broadcast Changes, New UI for WhatsApp Widget, and more
  • September 2024
    • 12 September: Case Studies Widget, and updated account checklist.
    • 06 September: Conversation Activity Log and Enhanced Bot functionality
    • 01 September: Template Status, Circular Chatbot Improvement, and more
  • August 2024
    • 27 August: Mobile app update
    • 23 August: Identify Bot Errors, Sangam CRM, Coupon Code, and more
    • 14 August: Custom Role Settings, Canny Prominence , and more
    • 08 August: WhatsApp Flow Builder
    • 01 August: WhatsApp Native Payment Template Message
  • July 2024
    • 24 July: Chatbot Flow types, Segment Management, and more
    • 17 July: Bot Builder UI Change
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  1. October 2024

18 October: Conversations Analytics, and more

Previous25 October: Authentication Template, Coupon Template improvements, and moreNext10 October: Broadcast Changes, New UI for WhatsApp Widget, and more

Last updated 9 months ago

CtrlK

⚙️ Improvements

Conversations Analytics

In Dashboard, Conversation Analytics has been added. This will display the overall conversation status channel wise and user wise in the first section for the selected time range.

The second part has TAT and FTR which are calculated based on the user level and channel level. This can also be viewed within business hours. It doesn't include conversations that are handled by bot.

The third section houses the Active Conversations by Status and Conversation status (Agent level).

Broadcast: Stats Summary Download Option

You can now download broadcast report based on the Date range. The history of downloaded broadcast reports and individual broadcast reports can be found under Export. A maximum of 6 months’ worth of broadcast data is available for download.