# 18 October: Conversations Analytics, and more

### ⚙️ Improvements

#### Conversations Analytics 

In Dashboard, Conversation Analytics has been added. This will display the overall conversation status channel wise and user wise in the first section for the selected time range.

<figure><img src="/files/YpLBVv0OraR33JeaBrEl" alt=""><figcaption></figcaption></figure>

The second part has TAT and FTR which are calculated based on the user level and channel level. This can also be viewed within business hours. It doesn't include conversations that are handled by bot.

<figure><img src="/files/z1fKBJsqjyrJYq6N9iUI" alt=""><figcaption></figcaption></figure>

The third section houses the Active Conversations by Status and Conversation status (Agent level).&#x20;

<figure><img src="/files/pZiIER7V9PchIccy8Zws" alt=""><figcaption></figcaption></figure>

#### Broadcast: Stats Summary Download Option&#x20;

You can now download broadcast report based on the Date range. The history of downloaded broadcast reports and individual broadcast reports can be found under Export. A maximum of 6 months’ worth of broadcast data is available for download.

<figure><img src="/files/up2SPlOXe1x9x4UZUoe6" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://changelog.gallabox.com/october-2024/18-october-conversations-analytics-and-more.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.