# 22 November: WhatsApp Flows Improvement, Custom Credential, and more

### ⚙️ Improvements

#### Improved Conversation Management Interface

Previously, when a conversation is resolved for a contact and then initiating a conversation to the same contact, it started a new conversation.  Now two options will be displayed -  'Reopen' & 'create a New Conversation'. You can either re-open the previous conversation or initiate new conversation with your contact. 

<figure><img src="/files/THljYj66tPOtFgsxG0E8" alt=""><figcaption></figcaption></figure>

#### Zoho Integration: Contact Sync and architectural changes

Zoho CRM and Zoho Signals have been merged into one integration enhancing functionality and user experience. The Leads and Contacts will be synced from Gallabox to Zoho when the toggle is enabled and the corresponding module is selected in Gallabox

{% hint style="info" %}
Zoho Signals is exclusively accessible to those on the Scale and Growth plans, offering enhanced capabilities for advanced users.
{% endhint %}

<figure><img src="/files/8uA8WMMssT0v5py7gRCJ" alt=""><figcaption></figcaption></figure>


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