# December 18 : Merge Contacts and Voice Call

New Features:

●      You can now merge the same customer’s conversations from WhatsApp, Instagram, and Web Chat into one single contact profile.

●      Customers can also call your business on WhatsApp, and an AI voice agent will automatically answer these calls.

●      All incoming calls can be tracked by Admins and Owners for better visibility

### 1. Merge Contacts Across Different Channels <a href="#b27k6zj4gbk4" id="b27k6zj4gbk4"></a>

#### What’s new? You can now merge the same customer who contacts you on WhatsApp, Instagram, or Web Chat into one single profile. <a href="#ire1sgopnyz4" id="ire1sgopnyz4"></a>

#### What this means for you <a href="#qf4keygxmmmc" id="qf4keygxmmmc"></a>

●      All messages from different channels are combined into one contact.

●      Tags, details, and past conversations are not lost.

●      You’ll see all conversations together when you search for that contact.

⚠️ Note: Merging contacts from the same channel is not allowed.

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![](file:///Users/lekkalalowkya/Library/Group%20Containers/UBF8T346G9.Office/TemporaryItems/msohtmlclip/clip_image001.jpg)![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2Fm3R8dcacu4VFbRj1sChT%2Funknown.png?alt=media\&token=1f527bbd-ef51-4a74-b96d-5b24177f149b)

![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FJGOBb7x4XxMx7NdA5l9G%2Funknown.png?alt=media\&token=e1dfc6fd-2fbb-4d0a-884d-55654478220c)

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### 2. WhatsApp Voice Calls with AI (Powered by ElevenLabs) <a href="#pmtylujqbyzu" id="pmtylujqbyzu"></a>

#### What’s new? Customers can now call your business on WhatsApp, and an AI voice agent will answer the call. <a href="#xzf6kzz2wwe" id="xzf6kzz2wwe"></a>

#### ![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FPrdv5Kuiu8tGHGQpteCg%2Funknown.png?alt=media\&token=cacd4050-0f48-4708-ad4d-1c39a2162b04) <a href="#o3cuz9dv23yj" id="o3cuz9dv23yj"></a>

#### How it works (Step-by-Step) <a href="#kj73cmc0yi7q" id="kj73cmc0yi7q"></a>

1. Admin sets up calling in Channel Settings.
2. Add the ElevenLabs API key and select an AI agent.
3. Turn on WhatsApp calling.
4. Customers will see a call icon and can call your business.

![](https://4041939653-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKvXbyN7GvoMO6ReyVRS6%2Fuploads%2FRClxhZcqTXhDIZAtzgFT%2Funknown.png?alt=media\&token=6195f3d6-39f4-42a9-92a3-7822bbfad9b1)

#### What happens during a call <a href="#id-88gdq55zhh4j" id="id-88gdq55zhh4j"></a>

●      Only incoming calls are supported.

●      When a customer calls, the AI agent answers and talks based on the instructions you’ve given.

●      The call appears in the Incoming Calls section for Admins and Owners to track.\ <br>

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