November 27: Bot Update: Contact Source Details Available Inside Bot Flow
What was happening earlier?
● The bot could only access CTWA (Click-to-WhatsApp Ad) details like Source URL and Source ID during the chat session and only when the conversation was assigned to the bot.
What’s new now?
● These CTWA details (Source URL and Source ID) are now saved directly in the contact’s profile.
● This means the bot can use these details at any time during the flow, not just during the active session.
Why does this help?
● Bots can tailor responses better based on where the customer came from.
● You can use these source details in conditions, messages, or routing inside your bot flow.
Step-by-step guide on how it works?
A customer clicks a CTWA ad and starts a conversation.
The system automatically saves the ad’s Source URL and Source ID in the contact details.
When building a bot flow, you can now use these fields anywhere.
The bot can personalize logic or messages based on these details.
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